AI employees for customer-facing businesses
Your front desk, open every hour.
Mona AI answers your customers on WhatsApp and your website, captures qualified leads, and books appointments against your real availability — accurately, in Arabic and English, with your team always in control.
Live for car dealerships, hotels, and dental clinics. Real estate and retail coming next.
Alpha Motors
WhatsApp · AI receptionist
Illustrative example. Replies are generated from each business's own knowledge base.
How it works
From setup to live in an afternoon.
Mona AI is configured around your business — not the other way around. Nothing goes live until you've tested it.
I
Teach it your business
Add your inventory, prices, opening hours, policies, and FAQs — or upload documents. This is the only information the AI will use.
II
Connect your channels
Connect your WhatsApp Business number and add the chat widget to your website. Test everything privately before going live.
III
Go live with control
Activate automation when you're ready. Your team sees every conversation and can take over at any moment.
Product
Everything a great receptionist does.
WhatsApp AI receptionist
Answers customers on your official WhatsApp Business number using the WhatsApp Business Platform, within Meta's messaging policies.
Website chat
Add one line of code to your site. Visitors get the same accurate, on-brand answers as your WhatsApp customers.
Grounded in your knowledge
Answers come only from your knowledge base, inventory, prices, and hours. Unverified figures are withheld and routed to your team.
Human takeover
Any employee can take over a conversation instantly. The AI pauses, and resumes only when your team hands it back.
Lead capture
Interested customers become structured leads with contact details, interest, status, and the full conversation attached.
Appointment booking
Test drives, viewings, and consultations are checked against your real availability before anything is confirmed.
Human in control
Your team can step in at any moment.
When a customer asks for a person, raises a complaint, or needs a judgment call, Mona AI pauses and alerts your team. Employees reply from the same inbox, and the AI only resumes when they hand it back.
Escalation
Requests for a person, complaints, negotiations, and unverified answers are flagged for your team.
AI pauses instantly
Taking over a conversation stops the AI. If a reply was being generated, it is discarded — never sent twice.
Resume when ready
Hand the conversation back to the AI with one click. Full history is preserved for both.
Pricing
Simple, transparent plans.
Annual plans save 20%. AI and WhatsApp usage are billed separately, with spending caps you control.
Essential
An AI receptionist for every customer conversation.
$149/month
or $1,430.40/year — save 20%
- WhatsApp AI receptionist
- Website AI chat
- Lead collection
- Conversation history
- Human takeover
Professional
Full front-office automation for growing teams.
$349/month
or $3,350.40/year — save 20%
- Everything in Essential
- Appointment booking
- Automated follow-ups
- Advanced analytics
- Multiple AI assistants
FAQ
Questions, answered.
Does Mona AI work with my existing WhatsApp number?
Mona AI connects to the official WhatsApp Business Platform (Cloud API). You need a WhatsApp Business Account verified by Meta and a phone number registered to the platform. A number currently used in the WhatsApp Business app must be migrated first. Our setup guide walks you through it.
Will the AI make up prices or promise things we don't offer?
No. The AI is instructed to answer only from your knowledge base and inventory, and Mona AI checks every reply before it is sent. If a reply contains figures that are not in your data, it is withheld and the conversation is handed to your team.
Can my staff take over a conversation?
Yes. Any employee can take over with one click. The AI pauses immediately and will not reply until someone hands the conversation back. Mona AI also prevents the AI and an employee from replying at the same time.
Does it support Arabic?
Yes. Customers are answered in the language they write in, including Arabic, and the whole interface is available in Arabic with right-to-left layout.
How are appointments confirmed?
Mona AI checks the request against the availability you configure — business hours, slot length, capacity, and closed days. Depending on your settings, it either confirms the appointment or records a request for your team to confirm. It never tells a customer an appointment is confirmed until it has been saved.
Put Mona AI on your front desk.
Set up your workspace, connect your channels, and test your AI receptionist before it ever talks to a customer.