Product
An AI receptionist your team can trust.
Every capability in Mona AI is designed around one principle: customers get fast, accurate answers, and your team stays in control of anything that matters.
WhatsApp AI receptionist
Answers customers on your official WhatsApp Business number using the WhatsApp Business Platform, within Meta's messaging policies.
Website chat
Add one line of code to your site. Visitors get the same accurate, on-brand answers as your WhatsApp customers.
Grounded in your knowledge
Answers come only from your knowledge base, inventory, prices, and hours. Unverified figures are withheld and routed to your team.
Human takeover
Any employee can take over a conversation instantly. The AI pauses, and resumes only when your team hands it back.
Lead capture
Interested customers become structured leads with contact details, interest, status, and the full conversation attached.
Appointment booking
Test drives, viewings, and consultations are checked against your real availability before anything is confirmed.
Arabic and English
Customers are answered in the language they write in, with right-to-left support across inbox and chat.
Private by design
Each business has an isolated workspace enforced at the database level. Your data is never shared with other companies.
Analytics and usage
See conversations, leads, appointments, escalations, and AI usage — with spending caps you control.
Inside the workspace
Unified inbox
WhatsApp and website conversations in one place, with search, filters, AI/human status, and customer details beside every thread.
Knowledge base
Company information, products and services, vehicle inventory, prices, opening hours, policies, FAQs, and uploaded documents (PDF, text, CSV).
AI receptionist settings
Tone, languages, business rules, escalation keywords and rules, channel controls, and a private test console.
Leads
Automatic, de-duplicated lead records with status, follow-up dates, assignment, notes, and conversation history.
Appointments
Weekly availability, slot length, capacity, closed days, employee assignment, time zones, confirmation and cancellation.
Billing and usage
Monthly or annual plans, usage tracking for AI and WhatsApp, spending caps and alerts, and invoice history.
Team and security
Owner, administrator, and employee roles; invitations; audit log; row-level security; encrypted credentials; data retention controls.
Website widget
One script tag adds Mona AI chat to your site, restricted to the domains you approve.
Put Mona AI on your front desk.
Set up your workspace, connect your channels, and test your AI receptionist before it ever talks to a customer.