Pricing
Choose the plan that fits your team.
Annual subscriptions receive a 20% discount. AI processing and WhatsApp messaging are billed separately based on actual usage, at the rates shown in your billing dashboard, with spending caps you control.
Essential
An AI receptionist for every customer conversation.
$149/month
or $1,430.40/year — save 20%
- WhatsApp AI receptionist
- Website AI chat
- Lead collection
- Conversation history
- Human takeover
Professional
Full front-office automation for growing teams.
$349/month
or $3,350.40/year — save 20%
- Everything in Essential
- Appointment booking
- Automated follow-ups
- Advanced analytics
- Multiple AI assistants
Prices in USD, excluding applicable taxes. WhatsApp conversation charges are set by Meta and vary by country and message category.
Does Mona AI work with my existing WhatsApp number?
Mona AI connects to the official WhatsApp Business Platform (Cloud API). You need a WhatsApp Business Account verified by Meta and a phone number registered to the platform. A number currently used in the WhatsApp Business app must be migrated first. Our setup guide walks you through it.
Will the AI make up prices or promise things we don't offer?
No. The AI is instructed to answer only from your knowledge base and inventory, and Mona AI checks every reply before it is sent. If a reply contains figures that are not in your data, it is withheld and the conversation is handed to your team.
Can my staff take over a conversation?
Yes. Any employee can take over with one click. The AI pauses immediately and will not reply until someone hands the conversation back. Mona AI also prevents the AI and an employee from replying at the same time.
Does it support Arabic?
Yes. Customers are answered in the language they write in, including Arabic, and the whole interface is available in Arabic with right-to-left layout.
How are appointments confirmed?
Mona AI checks the request against the availability you configure — business hours, slot length, capacity, and closed days. Depending on your settings, it either confirms the appointment or records a request for your team to confirm. It never tells a customer an appointment is confirmed until it has been saved.
How is AI and WhatsApp usage billed?
Subscriptions cover the platform. AI processing and WhatsApp messaging are billed separately based on actual usage at the rates shown in your billing dashboard. You can set a monthly spending cap and alerts.
Is our data shared with other businesses?
No. Every company has a private workspace, isolated at the database level with row-level security. Mona AI staff cannot read your conversations unless your account owner grants temporary, audited support access.
Can we cancel or change plans?
Yes. You can switch between monthly and annual billing or change plans from the billing page. Annual plans include a 20% discount.
Put Mona AI on your front desk.
Set up your workspace, connect your channels, and test your AI receptionist before it ever talks to a customer.