Mona AI connects to the official WhatsApp Business Platform (Cloud API). You need a WhatsApp Business Account verified by Meta and a phone number registered to the platform. A number currently used in the WhatsApp Business app must be migrated first. Our setup guide walks you through it.

No. The AI is instructed to answer only from your knowledge base and inventory, and Mona AI checks every reply before it is sent. If a reply contains figures that are not in your data, it is withheld and the conversation is handed to your team.

Yes. Any employee can take over with one click. The AI pauses immediately and will not reply until someone hands the conversation back. Mona AI also prevents the AI and an employee from replying at the same time.

Yes. Customers are answered in the language they write in, including Arabic, and the whole interface is available in Arabic with right-to-left layout.

Mona AI checks the request against the availability you configure — business hours, slot length, capacity, and closed days. Depending on your settings, it either confirms the appointment or records a request for your team to confirm. It never tells a customer an appointment is confirmed until it has been saved.

Subscriptions cover the platform. AI processing and WhatsApp messaging are billed separately based on actual usage at the rates shown in your billing dashboard. You can set a monthly spending cap and alerts.

No. Every company has a private workspace, isolated at the database level with row-level security. Mona AI staff cannot read your conversations unless your account owner grants temporary, audited support access.

Yes. You can switch between monthly and annual billing or change plans from the billing page. Annual plans include a 20% discount.