Terms of Service
Last updated: 8 November 2026
These terms govern your company's use of Mona AI. By creating an account you agree to them on behalf of your company.
1. The service
Mona AI provides AI receptionists for WhatsApp and website chat, together with an inbox, lead management, appointments, reservation requests, analytics and related tools. Features depend on your plan.
2. Accounts
You must provide accurate information and keep login details secure. The account owner is responsible for the company's workspace, its team members and their permissions.
3. Your responsibilities
You are responsible for the information in your knowledge base (prices, availability, policies), for obtaining customers' consent where required, and for complying with the WhatsApp Business Messaging and Commerce Policies and applicable law, including marketing and data protection rules.
4. AI-generated replies
Mona AI answers only from the information you provide and passes uncertain or sensitive conversations to your team. AI can still make mistakes. Mona AI never confirms appointments or reservations on its own unless you enable it and the booking is saved. You remain responsible for commitments made to your customers.
5. Acceptable use
You may not use Mona AI for unlawful, deceptive or harmful purposes, to send unsolicited messages, to infringe others' rights, or to attempt to access other companies' data or disrupt the service.
6. Fees and billing
Subscriptions are billed monthly or annually in advance and renew automatically until cancelled. AI processing and WhatsApp messaging are billed separately based on usage at the rates shown in your billing page. Prices exclude taxes such as VAT. You can change or cancel your plan at any time; cancellation takes effect at the end of the paid period.
7. Your data
Your company owns its data. We process it to provide the service as described in our Privacy Policy. You can export or delete your data, and we delete it after your account is closed except where retention is legally required.
8. Availability and changes
We work to keep Mona AI available and secure but do not guarantee uninterrupted service. Third-party services (such as WhatsApp or AI providers) may change or be unavailable. We may improve the service and will give notice of material changes.
9. Suspension and termination
We may suspend accounts that breach these terms, put others at risk, or have unpaid invoices. You may close your account at any time.
10. Liability
To the extent permitted by law, Mona AI is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the twelve months before the claim.
11. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the competent courts of the Kingdom.
12. Contact
Questions about these terms: use the contact form on our website.